Student Safety

Student health, safety and wellbeing is a priority at IIBIT, Sydney for all students.

IIBIT provides a number of services to support the safety for all our students. . Some of the emergency support services are mentioned below:

Important emergency numbers

Please take note of these numbers. They are all free call numbers that operate 24 hours a day, 7 days a week. It should be used in life threatening or emergency situations only.

• Police, Ambulance or Fire – Dial 000

• OSHC – Medibank 24 hour Emergency helpline – 1800 234 601

Support Services

• International Student Support – 02 9269 6912

• Student Counselling Service – 02 9269 6922

• 24 Hour emergency contact number at IIBIT – 0433 806 188

Campus specific emergency numbers

Please contact your nearest possible location when you are in the campus. You may contact Reception, Helpdesk or campus manager for guidance and help.

Life line – Dial 13 11 14

Emergency translation service – Dial 1300 655 010

POLICE, AMBULANCE OR FIRE BRIGADE

Call triple zero for emergency services - 000

Call 000 for urgent assistance from Police, Ambulance or Fire Brigades. This is a free call from any phone in Australia, even a phone box or disconnected mobile phone. For TTY users (hearing/speech impaired), call 106.

After you dial 000, an operator will ask which service you require – ambulance, police or fire. When you are on the phone, it is important to remain calm and speak slowly. Do not hang up until the operator has received the required information.

If you are unsure of what emergency service you need tell the operator what the emergency is. You will then be connected to the appropriate service to assist. It is wise to think ahead with the most important information which will help them to respond. Where you are; (note street names and the closest intersection), what has happened and to whom; what their condition is. The operator may then ask you to stay on the phone until the emergency services arrive. In life threatening situations the operator may also give you some instructions to assist until the emergency unit arrives. If you are concerned about your English, remain calm and work with the operators who are very experienced with all cultures

You should call 000 in a life threatening or time critical emergency.

You may visit the city of Sydney website for crime prevention factsheets available in English and other languages:

http://www.cityofsydney.nsw.gov.au/Community/Safety/CrimePreventionFactSheets.asp#DL

Medibank Private OSHC

Call Toll Free 1800 234 601

One of the many benefits of your Medibank Private OSHC membership is that you have access to a 24 hour emergency telephone service which provides medical, legal and other assistance over the phone, with the aid of an interpreter where necessary. This emergency advice telephone service is provided by International SOS, the largest 24 hour medical and security assistance company in the world.

Services include:

• Emergency medical advice and assistance
• Referrals to doctors or medical centres for medical treatment and assistance with making appointments
• Access to a solicitor for general legal advice and referrals
• Phone assistance to replace travel documents or passports
• Interpreters available for Japanese, Mandarin, Indonesian, Malay, Cantonese, Thai, Korean, Portuguese and many more.

Remember to have your Medibank Private OSHC membership number ready when you call. For more information, please go to

http://www.medibank.com.au/Overseas-Students/About-OSHC.aspx

International Student Support

IIBIT is concerned for safety and well being of all of our students, and we are continuing to offer every support we can.

For advice and access to other support services, you can contact Student Service officer.

Contact person:

Sunil Manandhar
9269 6912 (9:00 AM – 5:00 PM)

RECEPTION:
9269 6911 OR 9269 0077

Our security officers in campus (209 Castlereagh Street) are available from 9:00 AM to 9:00 PM (when there are classes). They are trained with First Aid service. They also provide advice and assistance in the event of emergency and dispute at college.

We have first aid kits available under control of helpdesk and Reception staff upon requirement.

Contact person:

Kenny / Hasan 0434 005 384

Student Counselling Service

IIBIT provides free and confidential service to all our students and is available by appointment with Student Services or Front desk.

Contact person:

Ashok Reddy 9269 6922
Mobile: 0433 806 188

Lifeline

Lifeline’s 13 11 14 service is staffed by trained volunteer telephone counsellors who are ready to take calls 24-hour a day, any day of the week from anywhere in Australia. These volunteers operate from Lifeline Centres in every State and Territory around Australia.

Anyone can call Lifeline. The service offers a counselling service that respects everyone’s right to be heard, understood and cared for. They also provide information about other support services that are available in communities around Australia. Lifeline telephone counsellors are ready to talk and listen no matter how big or how small the problem might seem. They are trained to offer emotional support in times of crisis or when callers may be feeling low or in need of advice.

Emergency Translation

For translation service in an emergency situation dial 1300 655 010

Safety Tips

• Don't openly carry valuables, including iPods, mobile phones, laptops, etc.
• Find suitable and safe routes to petrol stations, shops and your local police station. Try to find routes that are well lit and busy.
• Avoid confrontation - it is better and safer to walk away if you are being provoked.
• If you feel you are being followed, cross the street, and if you are still worried, move as quickly as possible to a public area (such as a restaurant) and then telephone for help.
• At night, walk in pairs in well-lit areas and on busier streets, not dark alleyways and side-streets. Get to a nearby public transport or shops.
• Have your keys ready well before you reach the door of your car or house.
• If you are going away, tell someone you trust where you are going and when you will be back.
• If travelling by bus or train at night, try not to wait alone at the bus stops or train stations. Arrange for others to meet you at your home stop if you are returning late and have a long way to walk home.
• If you are travelling by train at night, do not sit in an empty carriage. Try to sit near groups of people in a well-lit area. The best option would be the front carriages near to the driver.
• Check the time of the last train, bus or ferry home to avoid being stranded at night.
• Avoid walking alone after getting off public transport at night. If you can, walk close to a group of people or arrange for someone to meet you.

Visit http://www.police.nsw.gov.au/community_issues/crime_prevention/public_transport_and_traffic for more information