Student Services

Our Student Services Department can help out in the following ways:

  • Pre-departure information and assistance
  • Airport Reception and Airport Pickup
  • Accommodation and settling-in support
  • Program advice and enrollment assistance
  • Orientation program
  • Social activities program
  • Academic and language support
  • Counselling Services

Pre-Departure Information And Assistance

IIBIT provides information and advice about how to prepare for arrival in Australia and what to expect on arrival. A pre-departure kit is sent to all students before they leave their home country. However students may contact the international office via email for more information.

Please Click below to view the Pre-Departure information kit.

Please visit the following website for more information on Education Services for Overseas Students and your rights as an International Student in Australia:



Program Advice And Enrollment Assistance

Students are introduced to relevant academic staff as well as their Program Coordinator, and are provided with program advice and assistance during their enrollment.


Orientation Program

An orientation program is conducted before classes begin and is compulsory for all newly arriving international students. The program includes and introduction to IIBIT, its services and facilities as well as an introduction to Australian culture, society and life. Students are also introduced to the academic culture and rules of the IIBIT that are necessary for successful study.


Social Activities Program

Ongoing social activities program runs throughout each semester and provides opportunities for students to enjoy a range of activities outside study. These include occasional weekend or daylong excursions to various locations, such as the Blue Mountains and the South Coast.


Academic And Language Support

Continuing study assistance is provided by specially trained staff on a one-to-one basis, to assist students with note taking, essay writing, assignment preparation, seminar and tutorial presentations, using the library resources and English language skills.


Counselling Services

IIBIT Counselling Service is free, confidential and voluntary. Counselors help students with:

Personal skills such as motivation, time management, exam preparation, oral presentations, working in groups. Understanding the way the University works, interpreting official language, knowing who to ask about what. Dealing with difficult personal situations.


Deferring, Suspending Or Cancelling Enrollment

Students are not permitted to take a period of intermission or leave from studies. If a student believes that there is a need to take leave from studies, the following procedure must be followed. Students may apply for deferment of their studies under compassionate or compelling circumstances.

Compassionate and compelling circumstances are generally those beyond the control of the student and which impact on the student's program progress or well being.

These could include:

Illness, where a medical certificate states that you were unable to attend classes The death of a close family member such as a parent or grandparent (where possible a copy of a death certificate should be provided) Major political upheaval or natural disaster in the home country requiring emergency travel and where this has impacted on your studies A traumatic experience which could include involvement in, or witnessing of a serious accident; or witnessing or being the victim of a serious crime and this has impacted on your studies (supported by police and psychologists reports) Where the IIBIT was unable to offer pre-requisite unit You must apply in writing prior to taking the leave. Your application should be in writing and include written evidence from an independent authority to substantiate the basis for your request If you wish to defer your studies, you are required to complete the Application for Leave from Studies form from student services. Your leave from studies needs to be approved by your School.

If you wish to cancel your enrolment, you are required to complete the Withdrawal from All Studies form from student services.

Deferring of cancelling your studies may have an effect on your student visa. You should contact DIBP for advice before lodging the Application for Leave from Studies from or Withdrawal from All Studies from.

You must seek advice from IIBIT about the impact of taking leave on your study patterns and Visa requirements before taking any action. Where leave or deferral is approved, any fee refund will be determined in accord with the normal refund policy of the IIBIT.